About governance

1. DEFINITION

1.1 As used herein, the following terms are defined as follows:

1.1.1 “The Company”, Mfast Inc, “We” and “Us”, a company incorporated under the laws of the Republic of the Philippines, and is the entity that operates the website https://digipaysolution.com (hereinafter and henceforth referred to as “Company” which is a platform dedicated to sales agent networking to aid in presenting and marketing financial products such as personal loans, credit card, bank / new accounts and the provision of related services.

1.1.2 “Personal loan” refers to a quantitative monetary and financial representation of obligation (used as a medium of exchange and/or store of monetary value for a percentage).

1.1.3 “User” refers to all living and real persons who log unto this app.  For the simplification of content or wordings in this Policy, users shall be referred to as “sales agents” or any other applicable forms.

1.1.4 “User Account” means a user-accessible account offered via the Company’s services, including without limitation, the hosted login portal where services and digital provisions are accessed.

1.1.5 “Personal Information” or “Personal Data” means all relevant and pertinent information relating to User as an identified or identifiable living and real person, including but not limited to legal name, government-issued identification number, location information, or an online identifier or to one or more relevant factors regarding physical, economic, cultural or social identity of Users as a living and real person.

2. GENERAL TERMS

2.1  This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances of the National Privacy Commission. Mfast Inc. respects and values User’s data privacy rights, and ensures that all personal data collected from Users, are processed in adherence to the general principles of transparency, legitimate purpose and proportionality.

2.2    We respect the Rights of our Users or we call as Data Subjects. We observe their right for full and transparent disclosure based on use of their personal data, right to access their personal data, right to rectify their data, right to erase their data, right to restrict processing of the data.

2.3 This Data Protection Policy contains set of principles that Mfast Inc adheres to in keeping Users data accurate, safe, secure and lawful through both and physical and security measures.

2.4 Privacy Management Program is part of User’s Internal Culture, which is protective of data privacy rights of individuals. User’s policies are derived from legal requirements- from collection of personal data, accuracy and retention, use and security of personal data, transparency of policies and practices, access and correction of personal data and disposal procedures.

2.5 All policies are guided according to information security goals on confidentiality, integrity, auditability and availability. We protect the confidentiality of data, preserve the integrity of data, and promote the availability of data for authorized use.

2.6 Mfast Inc ensures that data is only used in specifically stated ways, not stored for longer than necessary, used only in relevant ways, kept safe and secured, used only within the confines of the law and stored following people’s data protection rights.

2.7 Mfast Inc fully supports Philippines’ Data Privacy Act 2012, a comprehensive and strict privacy legislation “to protect the fundamental human right of privacy, of communication while ensuring free flow of information to promote innovation and growth.”

3. PURPOSE

3.1 This Privacy Policy declares the company’s strategies on how it collects, stores, and releases personal information collected from Users. It informs the Users what specific information is collected, and whether it is kept confidential or shared with partners.

3.2  The Users are encouraged to read this Policy carefully as it carries with it legally -binding responsibilities upon use of User’s services in all forms including mobile devices or various portals.

3.3   Mfast Inc understands and has fully implemented ways to prevent human factors causing data breach. Mfast Inc has designed security measures through the development of policies, rules, procedures to ensure data protection within the organization.

4. ANTI-MONEY LAUNDERING COMPLIANCE

4.1. The AMLA, as revised, requires every single financial institution to acquire, confirm, and    record data that distinguishes every individual who applies for a loan.

4.2. As an AMLA compliant company, Mfast Inc will request for the name of the Users, address, birthday, business, identification number and other relevant data and information that allows Mfast Inc to prove the identity of the Users. Mfast Inc will also collect other Identification cards like Social Security System or Government Service Insurance System, driver’s license, passport, or other evidence of identity that has the photo and the signature of the Users in order to comply with AMLA and other applicable laws and orders.

5. COLLECTION OF PERSONAL INFORMATION 

5.1 Mfast Inc may collect and use the following Personal Information from the Users in providing services:

• Full legal name;
• Home address, including barangay, country of residence and zip code;
• Email address;
• Mobile phone number;
• Date of birth;
• Proof of identity (e.g., driver’s license, passport, or government-issued identity card);
• Social Security Number or any government-issued identification number;
• Other relevant Personal Information to verify User’s eligibility;
• Other Personal Information that is deemed important and helpful in ensuring User’s full compliance with legal obligations under applicable anti-money laundering (AML) obligations, including but not limited to the Philippines Bank Secrecy Act (BSA);
• Other Personal Information that is required by any court order, any applicable law, administrative regulation or any order of any other competent government agency.

5.2  Mfast Inc may also collect, accept, retrieve, and use the following Personal Information from the Users to track and enhance the functionalities of the Mfast Inc App and website, enhancing Users experience in using User’s services:

• Log Information – Information that is automatically collected in User’s server logs. This may include, but is not limited to, device-specific information, location information, system activity and any internal and external information related to pages that have been visited, including the full Uniform Resource Locators (URL) clickstream to, through and from User’s Website or App (including date and time; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
• User Account Information – Information that is generated through the User’s account activity including, but not limited to, instructions regarding applications, approval, disbursement, account balances, and other transactional information;
• Offline and Online Correspondence – Information that the Users provide in either written or voice correspondence, including opening and accessing a Mfast Inc’s User Account, engaging and contacting customer support, and starting or initiating other kinds of communications to get in touch with us;
• Other relevant information that involves third parties, including but not limited to banks or financial institutions that the Users use for monetary transactions.

5.3  Personal Information provided by the Users from his end while using Mfast Inc’s services may be retained in the system despite an unfinished or abandoned online registration in our App and Website.

6. USE OF PERSONAL INFORMATION

6.1  Mfast Inc uses the Personal Information gathered, collected and provided by the Users in the App and website for official use only;

• To provide the Users with services through User’s App and website;
• To verify Users as a living and real person upon usage of our App and website;
• To continuously improve, enhance, and upgrade the services of User’s App and website, including but not limited to user-friendly improvements made for each service request and user feedback;
• To contact the user for verification;
• To generate relevant data in compliance with government and its agencies, and other relevant agencies.
• To enhance User’s personal experience using User’s services;
• To facilitate transactions. User’s information will not be sold, exchanged, transferred, or provided to any other company on any ground without securing User’s permission. User’s information will just be primarily used for application purposes.
• To send e-mail and notifications to inform of updates, alerts, newsletters pertaining to new services or products and other information that is useful unless otherwise opted out by the Users.
• To meet other purposes and to satisfy all legal means between the Users and Mfast Inc for use of service.

6.2  Mfast Inc does not exchange, sell and trade Personal Information to external parties. We prohibit external parties to conduct the same on our Website.  However, to such an extent necessary and as provided by law, the following parties will not be held under this clause from such promise: our affiliates and trusted third party vendors we engage to help us run our website, manage our business, or provide services directly and indirectly to the Users, provided that such parties fully and completely understand and agree to keep such Personal Information strictly confidential. Still as emphasis, User Personal Information will not be provided to external parties for all forms of offline, online and below-the-line marketing, promotional advertising or other purposes, unless an authorization approval is directly obtained from the Users.

7. PROTECTION OF PERSONAL INFORMATION

7.1 Mfast Inc ensures that we adopt appropriate physical, electronic, technical and personnel management measures to thoroughly protect and safeguard User’s Personal Information. These security measures include but are not limited to:

• Electronic data with User’s Personal Information will be appropriately and properly stored in encrypted computer systems and storage media that are subject to strict login/access restrictions.
• Proper encryption techniques shall be undertaken, including but not limited to Secure Socket Layer Encryption technology.
• Only duly authorized, properly trained, and closely monitored personnel shall access Users’ Personal Information; Said personnel shall be asked to sign a document to testify compliance with User’s internal Code of Ethics and Accountability on personal data protection.
• Other measures that we deem necessary in ensuring the safety and protection of Users’s Personal Information.

7.2  To help us protect User’s Personal Information, Users are expected to safeguard and maintain the secrecy of Mfast Inc login username/identification and password. We shall not be held liable for damage or loss caused directly or indirectly by User’s incapacity in safe- keeping, guarding, or maintaining the secrecy of login information.

8. MINORS BELOW 18 YEARS OLD WILL NOT BE ALLOWED IN OUR APP

Use of the Mfast Inc is prohibited for people under 18 years old.

9. DATA RETENTION

9.1  Mfast Philippines and its affiliates may be subject to various legal, compliance and reporting requirements, including but not limited to Philippine Anti- Money Laundering requirements. Thus, in the event of User Account closure, User’s record of personal and transaction details shall be retained at a particular time. Please be rest assured that Personal Information will only be accessed internally on a need-to-know basis, and only be accessed based on legal and necessary official purposes. We will responsibly and continuously monitor and delete data that is no longer required by any relevant law or jurisdiction under which we operate.

10. COOKIES

10.1  Cookies help us recognize our customers. It helps us collect information and personalize our services to Users.   Cookies are a convenient way to carry information from one session to another.

If there is a large amount of information to store, then a cookie can simply be used as means to identify a given user so that further related information can be looked up on a server-side database. For example the first time a user visits a site they may choose a username which is stored in the cookie, and then provide data such as password, name, address, preferred font size, page layout, etc. – this information would all be stored in the database using the username as a key. Subsequently when the site is revisited the server will read the cookie to find the username, and then retrieve all the user’s information from the database without it having to be re-entered.

We use cookies to improve user experience. Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular Users and website, and can be accessed either by the web server or the User’s computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

11. RIGHTS WITH RESPECT TO USER’S PERSONAL INFORMATION

11.1 For questions, clarification, and inquiries, please contact us via email at privacy@mfast.ph

12. MODIFICATION

12.1  We may update this privacy policy from time to time in order to reflect the changes to our practices or for other operational, legal or regulatory reasons. At our sole discretion, we may amend this Privacy Policy if found necessary from time to time. Updated version and its revision date will be posted in our website making it accessible and available to all our Users. Kindly regularly check our website for updates on our private policy. Please be assured that these changes aim to serve you better.

13. CONTACT US

13.1  For more information about our privacy practices, if you have questions, please contact us by e-mail at privacy@mfast.ph or by mail using the details provided below:

Ms. Carol Lao

+639178199673

carol.lao@mfast.ph